Order Processing & Delivery Lead Time


When will I get my order?

Find tracking information and order details in My Account, under Orders.


Standard delivery is FREE for orders totaling R1500 or more.


No Questions Asked


30 Days of Support


What are my delivery options and how much does it cost?

Standard delivery is FREE for orders totaling R1500 or more. You can view all our delivery options here to find out how much it costs and how long each option takes.

When will my order be delivered?

We'll deliver your order by the Estimated Delivery Date provided in your Payment Confirmation email.

You can also track your delivery at any time by selecting the Order from your Order History on your account profile.

This is the most current tracking information we have for your order. If this date changes, we’ll let you know straight away by email or SMS.

Can I change my delivery address after I have ordered?

It's not possible to change your delivery address after confirming your order, so please always double-check that your address details are correct at checkout.

To change your delivery address permanently for future orders, you can update your Address Book under your Customer Information in your Account profile.

What happens if a product is missing from my shipment/delivery?

Please provide us with your order number and confirmation of the item/s missing from your order, and one of our online shopping assistants will contact you.

How are large machines delivered?

Large machines are delivered by a two-man team from the Altiven SA Delivery Team or one of our third-party couriers.

Due to their size, it is advised that these products be delivered straight to the place of their intended use.

I have a delivery question not listed here; can you help?

Please email us ccare@altiven.co.za and one of our friendly online shopping assistants will be in touch to help.


About Pickup.

You'll receive an email notification with collect instructions when your order is ready for collection.

How Much Does It Cost?

Collection from our Warehouse is free of charge.

How Can I Pay For My Collect Order?

The Cash on Delivery payment method is not available when collecting at our warehouse.

Can Someone Else Collect On My Behalf?

If you choose to nominate someone else to collect an order on your behalf, you will need to provide them with your order number and their valid identification (ID, passport or driver's license).